City of Canada Bay is committed to providing the highest level of service to its residents and customers. This page includes information on the customer service centre locations and lodging a online form.
Council offers two locations for in person transaction and service:
1A Marlborough Street, DrummoyneMonday to Friday 8.30am-4pm
60 Flavelle Street, Concord Wednesday
Please note: DA related lodgements, payments, enquiries and urgent certificates (e.g. 149) are not accepted at Concord.
The Justice of the Peace service is available at the Civic Centre Tuesday and Thursday from 10am-12pm. You will need to book an appointment through our online booking system. Please click on the eServices button (below the icon) on the right-hand side of this page to make a booking. For other local locations please view the Justice of the Peace Availability - Local branches fact sheet.
Council's Duty Planner service is available at the Civic Centre, Monday to Friday from 8.30am-1pm. You will need to book an appointment through our online booking system. Please click on the eServices button (below the icon) on the right-hand side of this page to make a booking. The Planning and Development section of this website contains all relevant planning controls. The property information and application search tools enable you check the status of your development application.
Phone: 9911 6555 (24 hours, 7 days a week)Waste hotline: 1300 551 659Email: firstname.lastname@example.org Postal: Locked Bag 1470, Drummoyne NSW 1470 ABN: 79 130 029 350
Follow the link to view information on Customer Service about Council services and how to lodge a commendation or complaint with Council.
Council offers online services for lodgement of customer requests and feedback. Please select the relevant request type below. Once the form has been completed and your application has been validated, you will receive a confirmation email:
When contacting Council in writing (including email) please ensure you provide your full name and postal address, as well as adequate information relating to your enquiry.
NB: Currently webforms on this page are only certified for use on Microsoft Internet Explorer 6.0+. Some webforms may not function as intended if loaded into other internet browsers.
Make online payments, book a service, search properties, track development applications and lodge customer requests.