Contact Us

City of Canada Bay is committed to providing the highest level of service to its residents and customers. This page includes information on the customer service centre locations and lodging a online form.

Council offers two locations for in person transaction and service:

Civic Centre Concord Library

1A Marlborough Street, Drummoyne
Monday to Friday
8.30am-4pm

60 Flavelle Street, Concord               
Wednesday  
9.30am-4pm

Please note: DA related lodgements, payments, enquiries and urgent certificates (e.g. 149) are not accepted at Concord.

Online requests 

Council offers online services for lodgement of customer requests and feedback. Follow the link to complete an online eRequest.

Justice of the Peace

The Justice of the Peace service is available at the Civic Centre Tuesday and Thursday from 10am-12pm. You will need to book an appointment through our online booking system. Please click on the eServices button (below the icon) on the right-hand side of this page to make a booking. For other local locations please view the Justice of the Peace Availability - Local branches fact sheet.

Duty Planner 

Council's Duty Planner service is available at the Civic Centre, Monday to Friday from 8.30am-1pm. You will need to book an appointment through our online booking system. Please click on the eServices button (below the icon) on the right-hand side of this page to make a booking. The Planning and Development section of this website contains all relevant planning controls. The property information and application search toolsenable you check the status of your development application.

Waste Hotline

The Waste Hotline operates Monday to Friday 8am to 5pm. Call the Waste Hotline on 1300 551 659 to report a missed service or report lost, stolen or damaged bins. Through the Waste Hotline you can also request your bin collection days and bulk household collection dates or seek any other information regarding Council’s Resource Recovery and Waste Collection services.

General enquiries and after hours service

Phone: 9911 6555 (24 hours, seven days a week)
Email: For general enquiries during business hours contact customer service on contactus@canadabay.nsw.gov.au or alternatively, for specific enquiries or those that fall outside business hours please contact us via council@canadabay.nsw.gov.au
Postal: Locked Bag 1470, Drummoyne  NSW  1470 
Waste hotline: 1300 551 659 (8am to 5pm weekdays)
ABN: 79 130 029 35

Customer Service

Follow the link to view information on Customer Service about Council services and how to lodge a commendation or complaint with Council.

Page last updated on: 18/11/16

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Canada Bay eServices hub

Make online payments, book a service, search properties, track development applications and lodge customer requests.

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