Frequently Asked Questions

Abandoned Vehicles

There is an Abandoned Vehicle in my street, what can I do?
The vehicle must be out of registration before the Law Enforcement Officers can remove the vehicle.
If the vehicle registration is still valid you will need to contact the police on (02) 9745 1333.
To report the abandoned vehicle that is out of registration you will need to contact Council's Call Centre on (02) 9911 6555.
You will need to supply the following:

• Name and address
• Description of the car (including the number plate details if available) 

These details will be recorded and the Law Enforcement Officer will investigate the matter and arrange for the vehicle to be removed.

Animals

• I have recently purchased a puppy/kitten, how do I go about registering it with Council?
• There is a dead animal on the footpath/road, how can I arrange to have it collected?
• My next door neighbour's dog is continuously barking, what can I do?

For all Animal enquiries please call Council’s Call Centre on (02) 9911 6555.

Applications - Development

What do I need to lodge my development application/construction certificate?
The items required for lodgement of a Development Application are summarised in the DA Process page of this website.

What building controls are in place for my property?
To find out what building controls are in place for your property you will need to speak with our Duty Officer. The Duty officer is available between 8.30 am and 4.30 pm, Monday to Friday to answer general enquiries either in person at Civic Centre 1a Marlborough Street Drummoyne or by calling (02) 9911 6555.

Council Meetings

How do I arrange to speak at a meeting? 
Simply fill out the Request to Address Council Meeting form and return it to Civic Centre 1a Marlborough Street Drummoyne by 4.00 pm on the day of the meeting.  You can do this up to 14 days in advance of the meeting. 

Who is my councillor and when are Council meetings held?
Click here to view the City of Canada Bay Councillors and meeting times.

How do I access information held by Council?
To access information held by Council you will need to lodge an Access to Information Application form.

How do I acquire the Lot and DP number for a property?
Lot and DP information is provided on the rates notice for the property, otherwise please contact Department of Lands on (02) 9228 6666.

Fences

What are the regulations regarding dividing fences?

• The Dividing Fences Act, 1991 outlines the laws regarding dividing fences
• A copy of the complete exempt development provisions also known as "Exempt Developments" can be purchased for $20 from Council
• Any disputes between neighbours regarding dividing fences are out of Council's jurisdiction. You will need to contact the Community Justice Centre:
  Phone:    1800 671 964 or
  email:     cjc_info@agd.nsw.gov.au
  Website:  www.cjc.nsw.gov.au
  

Graffiti

Can Council remove graffiti?
Yes, Council does remove graffiti from Council property (i.e. bus stops).
Council's City Services are able to remove graffiti from private property at a fee.  To organise a quote please contact the Graffiti Hotline on (02) 9911 6444.

Venue Hire

What halls are available for hire in the area?

• Please refer to  the Venue Hire page of this website
• For information about booking the Rotundas in Cabarita Park and Prince Edwards Park, or to arrange for Wedding Photos in Council park areas, please contact Gemma Quomi on (02) 9911 6555.

Pot Holes

There is a large pot hole in front of my house, who do I contact?
Please contact Council's Call Centre on (02) 9911 6555

Permits

How do I obtain a resident street parking/park permit?
Please refer to Council's Parking Information page on this website.

Trees

Do I need permission to Prune or Remove Tress?
A Tree Preservation Order (TPO) applies to the whole of the City of Canada Bay Council area to ensure the long term survival of the landscape character of the area.
To prune or remove a trees under the Trees Preservation Order an application must be lodged.

Waste and recycling

• I have recently moved into the area and do not have a garbage bin.  How do I obtain one?
  My bin is broken, what can I do?
• When is my next Clean-Up Collection?

For all enquiries relating to garbage please contact the Waste Hotline on 1300 551 659

Where is the nearest waste transfer station and what are the charges and hours of operation?
For information on your nearest waste transfer station, tipping charges and hours of operation please ring WSN Environmental Solutions on 1300 651 116.

For other sites available and fees and charges visit www.wsn.com.au