Enquiries and Complaints
Council’s Environmental Health Officers are available to answer any enquiries and/or take complaints related to food safety. Complaints and enquiries are important to Council as it assists in the regulation of food businesses and in directing the content of future educational programs.
To lodge a complaint, contact council during business hours on 9911 6555, alternatively you can email Council or mail your request to:
The General Manager
City of Canada Bay Council
Locked Bag 1470
DRUMMOYNE NSW 1470.
Council will investigate general complaints about food businesses (e.g. foreign matter in food, dirty premises, poor hygiene practices etc), however food borne illness (food poisoning) complaints should be directed to the NSW Food Authority. The NSW Food Authority can be contacted by:
• Telephone on 1300 552 406;
• Facsimile on (02) 9647 0026;
• Email to NSW Food Authority;
• Mail at Consumer & Industry Contact Centre
c/- NSW Food Authority
PO Box 6682
Silverwater NSW 1811.
Providing the following information will help the Food Authority investigate your food poisoning complaint:
- The nature, time and location of the incident;
- Details of the restaurant, function or event where you believe you consumed the contaminated food including full street address details;
- If anyone has become ill, their symptoms and when they started to become ill;
- What they ate at the suspected meal and what others ate as well, including dips and sauces;
- If there is any left over food that could be tested if an officer determines this is warranted.