How we're responding to COVID-19

Slowing the spread of COVID-19 within our workforce and community.

How we're responding to COVID-19

Please see the drop-down menus below for Council updates to facilities, programs, and services. 

The City of Canada Bay has been planning for and continues to work toward, action to combat the threats posed by COVID-19 to our community and essential services.  

Our Continuity Management Team has been meeting regularly to develop actions that will aim to slow the spread of COVID-19 within our workforce and within our community. 

Call the National Coronavirus Health Information Line on 1800 020 080 for general advice or healthdirect on 1800 022 222 if you have symptoms. Visit NSW Health for the latest advice.

Customer Service

Following the latest advice from State and Federal health authorities, we have closed our in-person customer service desk at the Drummoyne Civic Centre until further notice. 

You can still access our customer service by email:, phone: 9911 6555, and website live chat (see the pop up in the website footer). Customers can also drop-off documents to our Drummoyne Civic Centre letterbox if required.


City of Canada Bay Libraries are closed until further notice. This includes Concord Library, Five Dock Library, and The Learning Space at The Connection, Rhodes.  

City of Canada Bay Libraries has extended loan periods and renewals for existing loans. 

Our Home Library service continues to operate while adhering to strict social distancing and sanitisation protocols. 

Our eLibrary is accessible anytime and has a wide range of free ebooks, digital magazines, newspapers, audiobooks, and music to keep you entertained. 

Our innovative library teams are investigating options to deliver virtual library services to our community. Sign up to our library enews for updates as we expand our online services.

Enquiries can still be made to our library teams on weekdays between 9am–5pm by calling 9911 6210 (Concord Library), 9911 6310 (Five Dock Library) or emailing

Waste and recycling

Our waste and recycling services including kerbside collections, bulk household collections, and the Community Recycling Centre continue to operate as usual.

Call the Waste Hotline on 1300 551 659 (Monday to Friday, 8am–5pm) or download our free 'Recycle Coach' app for kerbside and bulk household collection dates and notifications.


Development Applications can continue to be lodged online via the NSW Planning Portal, provided by the Department of Planning, Industry and Environment.  

The Duty Planner Service will operate as only a phone-based service until further notice. Book a Duty Planner appointment.

The Heritage Advisory Service will operate as only a phone-based service until further notice. Call Customer Service on 9911 6555 to make an appointment with our Heritage Advisor.

Venues for hire

In line with legislation from the Australian Government regarding restrictions on non-essential services, all Council community venues for hire are now closed until further notice. Council will be refunding and cancelling all bookings taking place until the end of June. 

Council will be guided by federal recommendations in terms of resuming venue operations and will provide updates to hirers. More information on Council facilities and venues.

Sports and recreation

Following clarification from the NSW Government, Council has been advised that Golf Courses can remain open at this time. Massey Park Golf Course and Barnwell Park Golf Course are open will be open again on 2 April with strict social distancing measures in place.

Sports and recreation facilities including Five Dock Leisure Centre and Drummoyne and Cabarita Swimming centres are closed until further notice. 

Following the directive of State and Federal authorities, playgrounds, outdoor fitness stations, and skateparks are closed until further notice. 

We will be monitoring the situation closely and taking advice from relevant authorities regarding when it will be safe to reopen these facilities. 

The City of Canada Bay will be suspending our Canada Bay Active program until further notice. 

We encourage you to follow the Five Dock Leisure Centre Facebook page for home workout videos and challenges to keep you active while self-isolating. 

Parks and waterways

Our parks and waterways remain open for exercise only, however, the correct precautions must be followed.  

At this time, we suggest that residents avoid crowded areas such as the Bay Run or the Homebush Bay Circuit and find alternative outdoor exercise areas. 

We urge users to stay home if they are sick, consistently practice good hygiene, and follow social distancing restrictions: 

  • Gatherings are limited to a maximum of two people outside of immediate household units, 
  • Stay at least 1.5metres from others always 

If the community does not follow the correct precautions, the City of Canada Bay may be forced to restrict access to these public spaces. 

Public barbecues will be unavailable for use until further notice.

The City of Canada Bay has decided to temporarily close all community gardens effective immediately. 


Parking rangers are using discretion, but will continue to enforce illegal parking, including no stopping and other areas where safety is an issue. More information on parking and permits. 


All Seniors Bus Trips (Bay Connection and Active Adults) are suspended until further notice.

Council meetings

City of Canada Bay Council Meetings will continue as planned however they will be conducted online and Council is currently investigating online streaming options. More information on Council meetings.

Council elections

The September 2020 local government elections have been postponed by the Minister of Local Government to September 2021.  

Click here for more information from the Office of Local Government website.