Slowing the spread of COVID-19 within our workforce and community.
Please see the drop-down menus below for Council updates to facilities, programs, and services.
The City of Canada Bay has been planning for and continues to work toward, action to combat the threats posed by COVID-19 to our community and essential services.
Our Continuity Management Team has been meeting regularly to develop actions that will aim to slow the spread of COVID-19 within our workforce and within our community.
We are also committed to supporting our community and local business owners throughout this difficult time. This includes the launch of Canada Bay Connects, an online portal offering programs, services, and support to our community through COVID-19.
Call the National Coronavirus Health Information Line on 1800 020 080 for general advice or healthdirect on 1800 022 222 if you have symptoms. If you require translating or interpreting services, call 131 450. Visit NSW Health for the latest advice.
Click here for information and referrals for people with disabilities and their supporters about COVID-19.
On Thursday, 29 April, the City of Canada Bay announced a suite of measures to support local businesses and residents in the City of Canada Bay throughout the COVID-19 pandemic.
Supporting our community
Council is working to ease the impacts of social distancing and isolation within our community and to ensure everyone has access to important social support services. This includes:
Supporting local business and sporting clubs
Small businesses and sporting clubs are vital to our community, and we are working hard to support our local economy during this time, including:
City of Canada Bay’s JP Services will be temporarily suspended from Monday September 14 due to COVID-19 restrictions. We apologise for any inconvenience and will endeavour to re-introduce this service for our community once COVID-19 restrictions have been lessened.
For information on how to access local JP Services, click here.
We've recently launched Canada Bay Connects, an online portal offering programs, services, and support to our community through COVID-19. Visit our Canada Bay Connects Community Space to explore children's activities, access support services from government and community organisations, and share how you're keeping connected with your neighbours and community during this period.
Council has set up a free Phone Support Service for vulnerable people in our community. Vulnerable people may be those who are experiencing social isolation as they live alone or may not have support in place to assist with their care and wellbeing.
Residents can request calls at their chosen frequency (weekly, fortnightly or monthly) which can be stopped at any time. The purpose of the calls is to assist with social connection, welfare monitoring and linking vulnerable community members with essential support services when required.
Residents can sign up to this service by emailing firstname.lastname@example.org or calling our customer service centre on 9911 6555.
We have opened our customer service desk at the Drummoyne Civic Centre. As a condition of opening, we will be collecting contact details that may be provided to health authorities for contact tracing if requested.
If you are feeling unwell, please stay home. You can access customer service by email email@example.com, phone 9911 6555, and website live chat (see the pop up in the website footer).
Please note a one-month interest free extension will automatically apply to residents' fourth rates instalment amount. If you have been impacted by COVID19 and require additional time to pay your rates, please email firstname.lastname@example.org to discuss options.
The City of Canada Bay has reopened Five Dock Library, Concord Library and The Learning Space at The Connection, Rhodes.
The facilities will be operating under reduced hours with restricted capacity. Five Dock Library and Concord Library will also have exclusive seniors-only operating hours.
Five Dock Library and Concord Library:
Monday – Friday: 9:30am–5pm
Seniors only: Thursdays 9:30–10:30am.
The Learning Space
Monday – Sunday: 10am–5pm.
The health and safety of our community remains our top priority. The City of Canada Bay will be strictly following State and Federal health guidelines including contact tracing protocols. We will be continuously reviewing operations and progressively increasing services and opening hours as it is deemed safe to do so.
The following conditions of entry will be enforced at City of Canada Bay Libraries:
Our Home Library service continues to operate while adhering to strict social distancing and sanitisation protocols.
Our eLibrary is accessible anytime and has a wide range of free ebooks, digital magazines, newspapers, audiobooks, and music to keep you entertained.
Our innovative library teams are investigating options to deliver virtual library services to our community. Sign up to our library enews for updates as we expand our online services.
Our waste and recycling services including kerbside collections, bulk household collections, and the Community Recycling Centre continue to operate as usual.
Development Applications can continue to be lodged online via the NSW Planning Portal, provided by the Department of Planning, Industry and Environment.
The Duty Planner Service will operate as only a phone-based service until further notice. Book a Duty Planner appointment.
The Heritage Advisory Service will operate as only a phone-based service until further notice. Call Customer Service on 9911 6555 to make an appointment with our Heritage Advisor.
The City of Canada Bay are not accepting casual bookings at this time.
Council will be refunding and cancelling all bookings that are impacted by this closure.
Existing regular hirers will be able to continue suitable activities and must have a COVID Safe Plan in place. The City of Canada Bay will be monitoring compliance of COVID Safe Plans through Council’s COVID–19 Safety Hygiene Marshals.
Massey Park Golf Course and Barnwell Park Golf Course are open with strict social distancing measures in place.
Following the directive of State and Federal authorities, the City of Canada Bay has reopened all playgrounds and outdoor fitness stations from Friday, 15 May 2020. We will be monitoring the situation closely and taking advice from relevant authorities regarding the status of these facilities.
The City of Canada Bay will resume its Canada Bay Active program on Monday, 18 May, with classes capped at nine participants in line with State and Federal regulations.
Organised sports training can be resumed in the City of Canada Bay consistent with:
Prior to receiving Council’s authority to use sportsgrounds for organised training, you are required to submit:
The information received will be processed within five working days and you will receive a booking confirmation authorising use. Please email email@example.com for further enquiries.
Five Dock Leisure Centre’s Health Club, crèche, and some gymnastics classes will be reopening on Saturday, 13 June 2020. Patron numbers inside the centre will be limited in line with the latest Public Health Order and all visitors will be required to sign in and out.
The centre will be maintaining strict hygiene, cleanliness and social distancing standards. This will be achieved through COVID-Safe Plans which have been created in line with Government recommendations. These plans include:
Five Dock Leisure Centre will be recommencing a modified MAG and WAG competitive program. A recreational program will commence on 10 July.
From Wednesday, 1 July Five Dock Leisure Centre will reopen its sports courts. Sports courts users must:
Five Dock Leisure Centre will be increasing the cleaning of equipment in the stadium area and following strict hygiene protocols outlined in its COVID-Safe Plan.
Patrons are encouraged to shower and change at home. Change room facilities will be kept off-limits and patrons will only be able to access toilets and hand basins.
For further enquires email firstname.lastname@example.org or call 9911 6300.
Our parks and waterways are open, however, the correct precautions must be followed.
We urge users to stay home if they are sick, consistently practice good hygiene, and follow social distancing restrictions:
Playgrounds, skateparks and outdoor fitness stations have been reopened for public use from Friday, 15 May.
If the community does not follow the correct precautions, the City of Canada Bay may be forced to restrict access to these public spaces.
At this time, we suggest that residents avoid crowded areas such as the Bay Run or the Homebush Bay Circuit and find alternative outdoor exercise areas.
Entry into City of Canada Bay community gardens has been restricted to members only.
All Seniors Bus Trips (Bay Connection and Active Adults) are suspended until further notice.
The most recent Public Health Order allows for Councillors and staff to attend Council and Committee meetings in person. The option of participation by audio-visual link remains available to Councillors.
As the total number of people attending Council Meetings cannot exceed 20, members of the public cannot attend at this time. Whilst this means that public forum is currently not occurring in its usual format, members of the community are encouraged to place written submissions to Council Meetings (please see details below).
The public will be able to view a live stream of each meeting in the usual way, via live stream to our Facebook Page at 6pm the evening of the Council meeting.
The September 2020 local government elections have been postponed by the Minister of Local Government to September 2021.