How we're responding to COVID-19

Stopping the spread of COVID-19 within our workforce and community.

How we're responding to COVID-19


Our public facilities are currently closed, this includes Five Dock Leisure Centre, Concord Library, Five Dock Library, The Learning Space, our Customer Service Centre and all our venues for hire.


Please see the drop-down menus below for Council updates to facilities, programs, and services. 

The City of Canada Bay has been planning for and continues to work toward, action to combat the threats posed by COVID-19 to our community and essential services.  

Our Continuity Management Team has been meeting regularly to develop actions that will aim to slow the spread of COVID-19 within our workforce and within our community. 

We are also committed to supporting our community and local business owners throughout this difficult time. This includes the launch of Canada Bay Connects, an online portal offering programs, services, and support to our community through COVID-19.

Health updates

NSW Health urges everyone in NSW with even the mildest symptoms, such as headache, fatigue, cough, sore throat or runny nose, to come forward immediately for testing, then isolate until they receive a negative result.

Call the National Coronavirus Health Information Line on 1800 020 080 for general advice or healthdirect on 1800 022 222 if you have symptoms. If you require translating or interpreting services, call 131 450. Visit NSW Health for the latest advice.

Click here for information and referrals for people with disabilities and their supporters about COVID-19.

For local COVID-19 testing locations please click here.

Canada Bay Connects Community Space

We launched Canada Bay Connects, an online portal offering programs, services, and support to our community through COVID-19. Visit our Canada Bay Connects Community Space to explore children's activities, access support services from government and community organisations, and share how you're keeping connected with your neighbours and community during this period.

Canada Bay Connects Business Hub

We launched Canada Bay Connects, an online portal offering programs, services, and support to our community through COVID-19. This includes the Canada Bay Connects Business Hub for local business owners. Click here to visit the page.

Customer Service

Our customer service desk at the Drummoyne Civic Centre is currently closed.


Concord Library, Five Dock Library and The Connection, Rhodes are currently closed.

Waste and recycling

Some of our waste and recycling services including kerbside bin collections and bulk household collections are continuing to operate as usual. However, due to the current COVID-19 restrictions, there will be some temporary changes to our waste and recycling services as follows:

  • Council’s Community Recycling Centre in Five Dock will be closed temporarily
  • RecycleSmart home pick-up services will pause temporarily for our residents
  • We ask that all residents avoid leaving their home to donate items in charity clothing bins while the current stay-at-home orders are in place. 

When placing material out for collection, please avoid mingling with others. If you live in an apartment block, remember to wear a mask while in indoor common areas in your building. It is important that we all comply with the public health orders to help keep each other safe.

Please do not place problem waste into your household bins; store your items safely until our waste and recycling services resume. We will provide an update when facilities reopen and services are able to resume.

Call the Waste Hotline on 1300 551 659 (Monday to Friday, 8am–5pm) or download our free 'Waste Info' app for kerbside and bulk household collection dates and notifications.


Development Applications can continue to be lodged online via the NSW Planning Portal, provided by the Department of Planning, Industry and Environment.  

The Duty Planner Service will operate as only a phone-based service until further notice. Book a Duty Planner appointment.

The Heritage Advisory Service will operate as only a phone-based service until further notice. Call Customer Service on 9911 6555 to make an appointment with our Heritage Advisor.

Venues for hire

Our venues are currently closed.

Sports and recreation

Massey Park Golf Course and Barnwell Park Golf Course are open with strict social distancing measures in place.

Our parks and waterways are open, however, the correct precautions must be followed. 

We urge users to get tested if they have symptoms, consistently practice good hygiene, and follow social distancing restrictions.

Five Dock Leisure Centre

Five Dock Leisure Centre’s Health Club, crèche, and gymnastics program are closed.

Parks and waterways

Our parks and waterways are open, however, the correct precautions must be followed. 

We urge users to get tested if they have symptoms, consistently practice good hygiene, and follow social distancing restrictions.

If the community does not follow the correct precautions, the City of Canada Bay may be forced to restrict access to these public spaces.


Whilst most construction work across our City is currently suspended – there are exemptions under the current public health order for works such as the maintenance of public utilities, and existing transport infrastructure.

Our team are still hard at work ensuring our City is safe and maintaining our parks, local roadways and town centres.

Council meetings

The most recent Public Health Order allows for Councillors, staff and members of the public to attend Council and Committee meetings in person where the facility permits. The option of participation by audio-visual link remains available to Councillors.

The City of Canada Bay is a COVID safe organisation. If you wish to attend our meetings to address Council, you are required to register your attendance, to allow Council to comply with COVID-19 guidelines and current NSW Health Orders. Whilst our facilities do not allow you to attend the entire meeting, you can address the meeting at Council's public forum, however you will be required to leave the meeting following your address.

We continue to encourage members of the community to place written submissions to Council Meetings.

The public will be able to view a live stream of each meeting in the usual way, via live stream to our Facebook Page at 6pm the evening of the Council meeting.

More information on Council meetings — including how to register your attendance and how to make a written submission to Council.

Council elections

The elections planned for 2020 were postponed for 12 months due to the coronavirus pandemic.

The next election for the Council of the City of Canada Bay will be held on Saturday, 4 September 2021.

All City of Canada Bay residents on the electoral rolls will vote in the Council election on 4 September 2021. You can check if your enrolment details are up to date with the Australian Electoral Commission. Further information is provided below. 

Click here for more information from the Office of Local Government website.

2020: $1.68 million assistance package for residents and local business

On Thursday, 29 April 2020, the City of Canada Bay announced a suite of measures to support local businesses and residents in the City of Canada Bay throughout the COVID-19 pandemic.

Supporting our community

in 2020, Council worked to ease the impacts of social distancing and isolation within our community and to ensure everyone has access to important social support services. This included:

  • The launch of the Canada Bay Connects campaign to tackle social isolation
  • Purpose-built Canada Bay Connects Community Space within offering online programs, services, and support during the COVID–19 pandemic
  • Extended library loan periods and renewals for existing loans
  • Direct phone support and regular follow-up on request for our vulnerable residents
  • An automatic one-month interest-free extension on residents’ fourth rates instalment amount.

Supporting local business and sporting clubs

Small businesses and sporting clubs are vital to our community, and we are working hard to support our local economy during this time, including:

  • Waiving ongoing footpath dining fees until the end of July 2020 with the possibility of extension should dining restrictions be extended beyond July 2020
  • A rental relief policy for impacted tenancies, detail of which is included in a separate report on this Council meeting agenda
  • Waiving fees for health inspections for local business
  • Deferring parking permits for businesses and parks for 12 months
  • The launch of a Love Local campaign to support the local economy by highlighting and promoting local business efforts to transition through COVID–19
  • Purpose built Canada Bay Connects Business Hub within, an online platform including support and training resources for local business owners and a platform for local business to promote current services and offerings to our community
  • No ground hire charges for local sporting clubs during the period shutdown and a proactive approach to supporting clubs when competitions are able to begin again
  • Working with local golf and tennis clubs to ensure ongoing operations can continue in strict adherence with social distancing guidelines.