Noise nuisance

In this section you will find information on animal, residential, commercial, construction, aircraft noise and noise from licensed premises. These noise issues are the responsibility of numerous authorities including, The Environment Protection Authority (EPA), Roads and Maritime Services (RMS) and Council. The City of Canada Bay investigates neighbourhood noise complaints such as barking dogs, construction and residential noise.

The information below will provide:

  • Relevant contact details for various noise sources
  • Guidance on how to minimise noise nuisances
  • Details on where to get assistance with negotiating noise issues with your neighbours
  • How to lodge complaints where attempts to resolve the issue are not successful.
Barking dogs

Council has provided below some advice for dog owners and information for residents on how to make a complaint about a barking dog.

Advice for dog owners

If you own a dog that barks excessively, there are positive steps you can take to prevent the dog from barking too much and to reduce and prevent offensive noise to your neighbours.

The Barking Dog Fact Sheet provides good advice on caring for your dog and provides an insight as to why your dog is barking.  It also explains the law applying to noise from dogs and provides information that is intended to make life better for you, your dog and your neighbours.

Making a complaint about a barking dog

If you experience unwanted noise such as excessive barking or other problems associated with dogs in your local neighbourhood, there are a number of things you can do.

Contact your neighbour first, calmly explain to them what is happening and how it is affecting you. The owner may not be aware that their animal is causing a nuisance. If you have ideas on how to resolve the issue you could suggest this to the owner.

If the first approach does not work there are community justice centres available to help mediate between you and your neighbour. They may be able to help you come up with a resolution.

Lodging a complaint with Council

If you are unable to resolve the animal nuisance issue by talking with the pet owner, a complaint can be made to the City of Canada Bay by phoning 9911 6555 or by completing an online Animal Complaint Form.

Nuisance Orders

Should a cat or dog repeatedly make noise, damage other people’s property or chase people, animals or vehicles, Council may issue a Nuisance Order.

A Nuisance Order may be issued if your dog is found to be repeatedly:

  • roaming the neighbourhood
  • making a noise
  • defecating on other people's property
  • chasing a person, animal or vehicle
  • causing damage to property.  

More information

Residential noise nuisance

Residential noise can be caused by a number of sources including air conditioning units, music, power tools and lawn mowers.

The table below shows the restricted hours of operation for particular equipment where the noise is loud enough that it can be heard within a neighbour's house.

Noise type Source time restrictions
Power tools, compressors, swimming pool pumps and equipment such as lawn mowers, leaf blowers, chain saws and the like Between 8 pm until 7am weekdays and Saturday and 8pm until 8am Sundays and public holidays
Musical instruments and sound equipment such as radios, sound systems, and public address systems 10pm until 8am every day and 12 midnight until 8am on any Friday, Saturday or day immediately before a public holiday
Domestic air-conditioners 10pm until 7am weekdays and 10 pm until 8am weekends and public holidays
Motor vehicles (except when entering or leaving premises) 8pm until 7am on weekdays and 8pm until 8am weekends and public holidays
Refrigeration units fitted to motor vehicles 8pm 8pm until 7am on weekdays and 8am until 8pm on weekends and public holidays

Protection of the Environment Operations (Noise Control) Regulation, 2008

Resolving neighbourhood noise issues

Before taking formal steps in complaining about a noise nuisance it is recommended that you attempt to contact your neighbour to discuss the problem and an appropriate resolution.  

Community Justice Centres

Where direct contact with your neighbour is not successful and where noise is a recurrent problem, you may, depending on the circumstances, consider contacting a Community Justice Centre (CJC). CJC's are government-funded, independent centres that specialise in settling differences between neighbours without getting into complicated legal processes. For more information visit the Community Justice Centre Website.

Lodging a noise complaint with Council

If you are experiencing a noise nuisance from one of the souces outlined above and your attempt to resolve it has been unsuccessful, you may lodge a complaint with Council. To enable Council to investigate, it is essential to complete the Noise Nuisance Investigation Form.

Return the form to Council by:

Please note: anonymous complaints CANNOT be investigated and if incorrect location details are supplied, Council may not be able to action your request. 

Alternate noise complaints

For noise types other than the above sources please select the relevant procedure below:

Construction noise

City of Canada Bay restricts the hours for construction on development sites. Approved construction hours are Monday to Saturday, 7am - 5pm. No work is allowed on Sundays and public holidays. There are also restrictions on the level of noise that can be emitted from activities such as rock breaking and earthworks.

If you believe that construction noise is causing a noise nuisance please contact the correct authority as outlined below.

Noise type Contact
Major road or public infrastructure works eg freeways EPA Environment Line  131 500
Road construction - main roads eg Lyons Rd, Victoria Rd Roads and Maritime Services - Road Projects 
RMS Major Projects Info Line 1800 633 332
Road construction - local roads City of Canada Bay 9911 6555
Building construction City of Canada Bay 9911 6555

 

Lodging a noise complaint with Council

To enable Council to investigate noise complaints, please follow the link to complete an online eRequest

Return the form to Council by:

Please note: anonymous complaints CANNOT be investigated and if incorrect location details are supplied, Council may not be able to action your request. 

Commercial and industrial noise

Commercial and industrial premises must not cause a noise nuisance to neighbouring residents.

If a nearby premises is causing a noise nuisance to you, please contact the correct authority as outlined below.

Industrial / Commercial Noise Contact
Large industrial complexes EPA Environment Line  131 500
Smaller factories and backyard workshops City of Canada Bay 9911 6555
Commercial premises - ventilation, air conditioning, refrigeration City of Canada Bay 9911 6555

 

Lodging a noise complaint with Council

To enable Council to investigate noise complaints, it is essential to complete the Noise Nuisance Investigation Form.

Return the form to Council by:

Please note: anonymous complaints CANNOT be investigated and if incorrect location details are supplied, Council may not be able to action your request. 

Aircraft noise

The City of Canada Bay does not regulate aircraft noise. If aircraft noise is a problem in your area contact the Sydney Airport Noise Enquiry Service by:

Licensed premises

Licensed premises are regulated by the local police and the NSW Office of Liquor, Gaming and Racing (OLGR).

OLGR will investigate complaints regarding noise from licensed premises and/or their patrons.

Lodge a complaint with the OLGR by:

  • Online complaint  
  • Mail to -
    Disturbance Complaints Unit
    NSW Office of Liquor, Gaming and Racing 
    GPO Box 7060,  
    SYDNEY  NSW  2001
  • Phone - 02 9995 0300