Contact Council

Contact us

City of Canada Bay is committed to providing the highest level of service to its residents and customers. This page includes information on the customer service centre locations and lodging a online form.

Council offers a multiple number of channels of communication:

Contact us

Phone: 9911 6555 Contact our Customer Service Team, 24 hours, 7 days a week

Website Chat: Please see the pop up dialogue box on the right hand bottom corner. Weekdays between 8:30am–4:30pm

Email: customer service on council@canadabay.nsw.gov.au 

Online Services: Follow the link to complete an online eRequest.

Waste Hotline:1300 551 659 (8am to 5pm weekdays)

Mail: Locked Bag 1470, Drummoyne NSW 1470

Lodge a commendation or complaint with Council:Customer Service

Media enquiries: media@canadabay.nsw.gov.au

In-person customer service desk

Civic Centre

1A Marlborough Street, Drummoyne
Monday to Friday 
8:30am–4:00pm

Duty Planner (Phone service only)

Council's Duty Planner service is usually available at the Drummoyne Civic Centre, Monday to Friday from 8:30am–1pm. Due to recent developments with Coronavirus (COVID-19), the Duty Planner Service will operate as a phone-only based service until further notice. You will need to book an appointment through our online booking system. The Planning and Development section of this website contains all relevant planning controls. The property information and application search tools enable you check the status of your development application.

Waste Hotline

The Waste Hotline operates Monday to Friday 8am–5pm. Call the Waste Hotline on 1300 551 659 to report a missed service or report lost, stolen or damaged bins. Through the Waste Hotline you can also request your bin collection days and bulk household collection dates or seek any other information regarding Council’s Resource Recovery and Waste Collection services.

Customer Service Charter

Our Customer Service Charter outlines what you can expect from the City of Canada Bay.  We aim to deliver high quality services to meet your needs and strive for continuous improvement.