City of Canada Bay is committed to providing the highest level of service to its residents and customers. This page includes information on the customer service centre locations and lodging a online form.
Council offers two locations for in person transaction and service:
1A Marlborough Street, Drummoyne
Monday to Friday
60 Flavelle Street, Concord
Please note: DA related lodgements, payments, enquiries and urgent certificates (e.g. 149) are not accepted at Concord.
Council offers online services for lodgement of customer requests and feedback. Follow the link to complete an online eRequest.
Justice of the Peace
The Justice of the Peace service is available at the Civic Centre Tuesday and Thursday from 10am-12pm. You will need to book an appointment through our online booking system. Please click on the eServices button (below the icon) on the right-hand side of this page to make a booking. For other local locations please view the Justice of the Peace Availability - Local branches fact sheet.
Council's Duty Planner service is available at the Civic Centre, Monday to Friday from 8.30am-1pm. You will need to book an appointment through our online booking system. Please click on the eServices button (below the icon) on the right-hand side of this page to make a booking. The Planning and Development section of this website contains all relevant planning controls. The property information and application search toolsenable you check the status of your development application.
The Waste Hotline operates Monday to Friday 8am to 5pm. Call the Waste Hotline on 1300 551 659 to report a missed service or report lost, stolen or damaged bins. Through the Waste Hotline you can also request your bin collection days and bulk household collection dates or seek any other information regarding Council’s Resource Recovery and Waste Collection services.
General enquiries and after hours service
Phone: 9911 6555 (24 hours, seven days a week)
Email: For general enquiries during business hours contact customer service on firstname.lastname@example.org or alternatively, for specific enquiries or those that fall outside business hours please contact us via email@example.com
Postal: Locked Bag 1470, Drummoyne NSW 1470
Waste hotline: 1300 551 659 (8am to 5pm weekdays)
ABN: 79 130 029 35
Follow the link to view information on Customer Service about Council services and how to lodge a commendation or complaint with Council.
Page last updated on: 18/11/16