Approximately 4.1 million Australians suffer from foodborne illness each year. The City of Canada Bay’s food safety surveillance program is aimed at ensuring food sold within the City of Canada Bay is safe and suitable. The program is designed to educate food businesses on best practices and regulate food businesses for compliance with legislation. In this section you will find information primarily aimed at food businesses or people looking to open a food business. For consumers wishing to make a complaint, please refer to the enquiries and complaints tab below.
For further information regarding any of the information contained within this section, please contact Council's Environmental Health Team Monday to Friday on 9911 6555 or alternatively send an email to firstname.lastname@example.org.
Food poisoning affects approximately 4.1 million Australians each year and is usually caused by food eaten outside the home. The City of Canada Bay is committed to improving and maintaining food safety throughout the area.
If you operate a food business, you are responsible for ensuring that food prepared by you doesn't cause food poisoning. The City of Canada Bay will routinely inspect your business to ensure you comply with the legislation. The City of Canada Bay will also provide you with assistance and advice to help you and your business meet the highest food safety standards possible. City of Canada Bay's Food Safety Surveillance Strategy outlines how we undertake inspections and how we will monitor food safety across Canada Bay.
Under the Food Act 2003, all retail business that sell food must notify Council of their business. Notification allows government food agencies to assess food handling risks and maintain a relationship with food businesses including inspections for higher risk businesses. Failure to notify your temporary food stall to Council may incur a Penalty Infringement Notice of $440 for and individual or $880 for a company. To notify your business to Council, please complete the business registration form and email to email@example.com.
The fees collected by City of Canada Bay directly fund all of our food safety activities, including inspections, food safety seminars, educational material, newsletters and a number of other initiatives available only to City of Canada Bay businesses.
Fees are charged annually and the amount is dependent on the type of business. Current fees and charges can be viewed in Council's Fees and Charges.
All food businesses are categorised using the Food Standards Australia New Zealand (FSANZ) classification scheme which is endorsed by the NSW Food Authority. The scheme categorises businesses based on the type of food sold. For more information about the scheme please view FSANZ classification scheme.
The category will determine how often a business is inspected and the annual fee. The four categories are:
When out and about, it is reassuring to know that City of Canada Bay routinely inspects all food businesses. If you do notice something that isn’t quite right when eating out, or you believe you have suffered food poisoning, contact Council by lodging a food safety complaint/enquiry.
Complaint and enquiries are important to the City of Canada Bay as it assists in the regulation of food businesses and in directing the content of future educational programs. City of Canada Bay investigates general complaints about food businesses relating to foreign matter in food, dirty premises, poor hygiene and single case food poisoning incidents. Complaints and enquiries can be lodged via the following methods:
If your complaint is in regards to food poisoning you must have the following information available:
If your complaint or enquiry relates to a butcher, allergens, manufactured product, manufacturer or wholesaler, or is a food poisoning incident affecting two or more people from a different household, please contact the NSW Food Authority.
Scores on Doors is a system that rates local food businesses according to their compliance with food safety legislation. The scoring system, as implemented by Councils in conjunction with the NSW Food Authority, is based on the requirements of food safety laws and the risks to food borne illness.
City of Canada Bay commenced the Scores on Doors program on 1 July 2015.
Council’s Environmental Health Officers regularly inspect local food businesses to ensure their continued compliance with food safety legislation. At the time of inspection, eligible businesses will be given a score dependent on their level of compliance.
Depending on their score, businesses will receive a certificate with either a five-star, four-star, or a three-star rating, which the business can choose to display or not. Businesses that are non-compliant with food safety legislation or are not eligible to participate in the program will NOT receive a certificate. Businesses will receive a new score and new certificate as required after each routine food safety inspection.
Certificates are issued to businesses found to have no critical food safety breaches at their most recent food safety inspection.
For further information about each rating please see the image below.
Scores on Doors is open to eligible retail food businesses operating within participating council areas. The Scores on Doors program is designed for retail food businesses that process and sell food in NSW that is ready-to-eat, potentially hazardous (i.e. requires temperature control), and for immediate consumption. Premises include:
No. Businesses will not be charged any additional fees.
Eligible businesses who receive a certificate are encouraged to display their certificate in a prominent position, usually in the front window, door or inside. As a consumer, it is good practice to look out for certificates on display to assist you in making informed choices about the places you purchase food.
Every business has the potential to earn five stars. The following steps can assist you to get the best score possible:
For further information please contact Council's Environmental Health Team on 9911 6555 or follow the links below to the NSW Food Authority website.
For translated materials please visit the NSW Food Authority resources webpage.
This page outlines the requirements when opening a food business within City of Canada Bay. Knowing and understanding the requirements now will ensure that you avoid unnecessary challenges later.
Food businesses within NSW must comply with the following legislation and standards:
If you are building a new food premises or plan to make changes to an existing kitchen, it is recommended that you contact City of Canada Bay's duty town planner and environmental health officer to discuss your proposal. You must also ensure that your design and construction meets the Australian Standard AS4674-2004 - Design, Construction and Fit out of Food Premises. This standard applies to all new food premises constructed in Australia. A copy of Australian Standard 4674-2004 is available at a cost from Standards Australia.
For further information regarding opening a food business, see ‘Opening a Food Business’.
Before opening your business, under the Food Act 2003, you are required to register with the City of Canada Bay by downloading, completing and returning the business registration form to firstname.lastname@example.org.
Failure to register your food business may result in a penalty infringement notice of $440 for an individual and $880 for a corporation.
A food final inspection may be required as a condition of your development application approval or alternately you may want Council Environmental Health Officer to inspect your premises before you begin operating to avoid any issues at your first routine inspection.
At the food final inspection, the following is required:
To arrange a food final inspection, please contact Council's Customer Service on 9911 6555.
Under the City of Canada Bay's Local Environmental Plan (LEP) food businesses including the preparation and sale of any food for sale as defined by the Food Act 2003 are not permitted as a home business.
If you run a food business, you are responsible for ensuring that the food sold from your business is safe. One way of ensuring safety is to train your staff.
The Food Act 2003 requires that most NSW food businesses have at least one Food Safety Supervisor (FSS). A Food Safety Supervisor is a person who works at your food business that has undergone formal training as outlined by the NSW Food Authority. Refer to the Food Safety Supervisor Guideline for further information.
The role of a Food Safety Supervisor (FSS) is to prevent individuals from becoming ill from food poisoning as a result of incorrect handling and preparation of food.
Statistics show that incorrect food handling practices in retail food businesses account for more than one-third of foodborne illness outbreaks in NSW, costing the community hundreds of millions of dollars each year in healthcare and lost revenue.
Appointing an FSS gives food businesses a better level of onsite protection for food safety and gives consumers peace-of-mind when dining out or buying food in NSW.
The FSS requirement applies to retail businesses who process and sell food (prepare and serve) that is:
Examples of businesses* include restaurants, cafés, takeaway shops, caterers, bakeries, pubs, clubs, hotels and supermarket hot food sales.
*Note: This is not a comprehensive list. Other businesses that serve food that meet the above criteria and provide accommodation, service or entertainment where there is an inclusive charge which covers the food supplied, would also fall under the FSS legislation. For example, B&Bs, motels, hotels and entertainment venues.
For detailed information please visit the NSW Food Authority.
To become a FSS, you must complete formal training at an approved training organisation. A list of approved training organisations (RTOs) can be found on the NSW Food Authority - RTOs webpage.
Once training is completed, a Food Safety Supervisor Certificate is issued by the RTO and is valid for five years. The FSS certificate must be the certificate provided by the NSW Food Authority.
A copy of the FSS certificate must be:
Penalties of up to $880 can be issued where a food business fails to meet the following requirements:
From 1 September 2015 to be certified as an FSS for a food premise in NSW and issued a valid certificate, a person must attain required units of competency from an approved RTO under the FSS program.
The units of competency must incorporate three key focus areas determined by the Food Authority and published on its website:
For more information see the required units of competency below.
FSS certificates expire five years from the date of issue.
Food businesses that have an appointed FSS whose FSS certificate is due to expire will need to enrol their FSS in recertification training with an RTO approved under the FSS program.
Under certain circumstances, the RTO can take into account the applicant’s prior learning, while still providing training in the three key focus areas.
When an FSS holder’s certification expires, a food business has 30 days to ensure:
Each appointed FSS needs to be trained in certain nationally recognised units of competency plus key focus areas as determined by the Food Authority and hold an FSS certificate.
From 1 September 2015, in addition to obtaining the current units of competency, a person must be trained in the key focus areas outlined in the table below:
Current unit of competency code
Current unit of competency name
Key focus areas
Hospitality and retail food service
Use hygienic practices for food safety
Cleaning & sanitising
Safe egg handling
Participate in safe food handling practices
Apply retail food safety practices
Cleaning & sanitising
Safe egg handling
The FSS requirement does not apply to businesses licensed by the NSW Food Authority, nor does it apply to:
|لعربية (Arabic)||دليل إرشادي لمتطلبات مشرف سلامة الأطعمة متطلبات مشرف سلامة الأطعمة القانون الجديد حيز التنفيذ|
|中文 (Chinese simplified)||食品安全 监督员要求指引|
|中文 (Chinese traditional)||食品安全監督員要求指引|
|日本語 (Japanese)||食品安全監督者 のガイドライン|
|한국어 (Korean)||식품 안전 감독관 요건에 관한 안내문|
|Türkçe (Turkish)||Gıda Güvenliği Denetçiliğiyle ilgili Gereklilikler Rehberi|
|Tiếng Việt (Vietnamese)||Hướng Dẫn về Những Đòi Hỏi đối với Giám Sát Viên về An Toàn Thực Phẩm|
There have been numerous food poisoning outbreaks which have been linked to the consumption of food containing ingredients of raw eggs or lightly cooked eggs and from cross contamination of handling eggs.
Examples of products containing raw eggs include:
Anyone ingesting contaminated food products are affected, however immune compromised people such as the elderly, children, pregnant women and people who have depressed immune systems are most at risk, as it can be fatal.
Eggs can get contaminated due to bacteria within the hen's ovary or oviduct before the shell forms around the yolk and egg white.
When eggs are hatched, traces of bacteria, namely salmonella, from dirt, chicken feathers & faeces maybe left on the outer surfaces of the egg. In addition to this, eggs may have hair line cracks which are difficult to see and are invisible to the naked eye.
The egg shell is porous and bacteria from the exterior of the shell can penetrate through to the inside where it grows and multiply as there is moisture and nutrients from the yolk. For these reasons it is important to do visual checks on the eggs that are used to ensure dirty and cracked eggs are discarded rather than being washed.
Environmental factors, such as temperature and where and how eggs are stored, assist in the growth of the bacteria. During summertime, in high temperatures, cases of foodborne illness caused by salmonella peaks as it provides optimal temperature for bacterial growth. As it gets hot, eggs tend to sweat increasing the moisture on the surface and allowing bacteria to seep through. This is why it is important to store eggs in the refrigerator because cold temperatures slow down the growth of bacteria.
Essentially the eggs come into your premises contaminated and as the eggs are used raw, the salmonella transfers to your food. Food products containing raw eggs that do not go through a further cooking process to kill bacteria is high risk for foodborne illness.
Therefore, it is important to have good food handling skills, thorough cleaning and sanitising processes, adequate temperature control is essential to assist in the prevention of the spread of salmonella.
Always remember to:
Business are encouraged to use the following safer alternatives to the use of raw egg in foods which are not fully cooked:
For further information regarding safe preparation of raw egg products, please visit the following:
A temporary event is any occasion which is of limited duration or periodic in nature and where food is sold to consumers from a temporary structure or vehicle. Examples include fairs, festivals, markets and shows.
A temporary food stall is a temporarily positioned facility used for the sale of any article of food to the public. There are a number of requirements you must be aware of, which are outlined in City of Canada Bay’s Food Handling at Temporary Events Policy.
A person handling or selling food or operating stalls used for selling food for human consumption, including drinks, produce, fruit and vegetables or pre-packaged food, is deemed to be a ‘food business’. This includes not-for-profit operations.
A food business is required to sell safe and suitable food in accordance with the NSW Food Act 2003 (the Act), which also mandates compliance with the national Food Standards Code (the Code). Of particular relevance for temporary events are parts 1.2 (labelling) and 3.1.1, 3.2.2 and 3.2.3 (food safety standards) of the Code, which can be accessed at foodstandards.gov.au.
Failure to comply with the requirements may lead to enforcement action. Depending on the food safety risk identified, this action may include a warning letter, improvement notice, penalty notice, seizure, prohibition or prosecution.
Under the Food Act all temporary food stalls that sell food in NSW must officially notify Council of their food business details.
Notification allows government food agencies to assess food handling risks and maintain a relationship with food businesses including inspections for higher risk businesses.
Failure to notify your temporary food stall to Council may incur a Penalty Infringement Notice of $440 for and individual or $880 for a company.
Some businesses are exempt from notification:
All premises, including temporary food premises that sell food, are required to comply with the Food Act 2003, the Food Regulation and the Food Safety Standards. Requirements under Food Act, Regulation and Safety Standards for the operation of temporary food stalls.
Operators of temporary food stalls also need to practice safe food handling including:
Information on what is required is available in the Guidelines for Food Businesses at Temporary Events document available from the NSW Food Authority based on the requirements in the Food Standards Code.
Under the NSW Food Act 2003, most food businesses require a Food Safety Supervisor. The Food Safety Supervisor requirement applies to itinerant food vehicles who process and sell food (prepare and serve) that is:
A copy of the Food Safety Supervisor must be submitted with the Event Booking Form and the FSS must onsite during the event. For more information please visit NSW Food Authority's Food Safety Supervisors webpage.
Note: Charities and community groups which do not derive funds for personal financial gain, but direct any profits back to the community (e.g. local sports clubs, Lions and Rotary clubs) are not required to have a Food Safety Supervisor.
The regulation of Temporary Food Stalls is under the Local Government Act 1993 and the Food Act 2003. Under the Local Government Act 1993 a Section 68 approval is required to permit the sale of food on public land. Under the Food Act 2003, a food business (including temporary food stalls) must notify Council of their business before the commencement of trading.
This application form must be submitted and fees paid in full at least fourteen (14) days prior to the event.
In accordance with conditions of approval and the requirement under the Food Act 2003, completed ‘Temporary Food Event (Public Land) Food Vendor Registration Form/s’ must be provided to Council by the nominated event organiser at least fourteen (14) days prior to the event.
All temporary food events require the prior approval of Council if held on public land. In accordance with conditions of approval, completed forms must be provided to Council by the nominated event organiser at least fourteen (14) days prior to the event:
Each event must nominate an event organiser who is the primary contact in relation to the event. The roles and responsibilities of the Event Organiser are outlined in City of Canada Bay’s Event Organiser Guidelines.
Temporary events held on private land do not require approval under section 68 of the Local Government Act 1993.
However in accordance with the NSW Food Act 2003 temporary food vendors must notify Council of their business prior to the commencement of trade within their corresponding local government area.
Food vendors found to be operating without notifying Council may be subject to penalties.
To notify your temporary food business pleases complete and return City of Canada Bay’s ‘Temporary Food Event Food Notification Form’ at least 14 days prior to the scheduled event.
Food Stalls are not permitted to be set up on Council's footpaths.
As required by the legislation, the event organiser must apply to Council for a Section 68 approval to permit the sale of food on public land by completing the Section 68 Local Government Approval Temporary Food Event (Public Land) application form.
Once this application has been approved, each food handler must complete the Temporary Food Event Food Notification form that must be returned to the event organiser and submitted to Council.
Each food stall must complete the Temporary Food Event Food Notification form that must be returned to the event organiser and submitted to Council.
The organiser of the school fete must provide a Temporary Food Event Food Notification form that must be completed by each food stall holder, returned to the fete organiser and submitted to Council.
Food stalls at fetes that raise funds solely for community or charitable causes and not for personal financial gain, and at which all the food sold is not potentially hazardous or is to be consumed immediately after thorough cooking are exempt from submitting a Food Notification Form for their specific stalls.
Where is is proposed to have temporary food stalls at a Council sports ground, the event organiser must apply to Council for a Section 68 approval to permit the sale of food on public land by completing the Section 68 Local Government Approval Temporary Food Event ( Public Land) application form.
Once this application has been approved, each food stall must complete the Temporary Food Event Food Notification form that must be returned to the event organiser and submitted to Council.
Some businesses are exempt from notification:
Under the Food Act, canteen operators that sell food in NSW must officially notify Council of their food business details. Some businesses are exempt from notification:
The operator of the canteen must complete the Temporary Food Event Food Notification form that must be completed and submitted to Council.
Charities and community groups are those which do not derive funds for personal financial gain, but direct any profits back to the community (e.g. local sports clubs, Lions and Rotary clubs).
The Food Act 2003 (NSW) and Food Standards Code apply to all food businesses including those selling food for charity or community purposes. It is always an offence to sell food that is unsafe or unsuitable. Charities and community groups are exempt from some requirements.
Anyone who sells food at a fundraising event for community or charitable causes is not required to notify the local Council (as required by food laws), unless selling food that:
Examples of food not requiring notification (as required by food laws) include:
Even though not required by food laws, there are other reasons to contact the local Council and let it know the fundraising event is happening.
Food Safety Supervisor requirements do not apply.
Some labelling requirements do not apply; however it is a requirement to provide information to customers on request about these allergenic ingredients:
Maintaining food safety for those who will eat the food is still very important. Keeping food safe can be quick and easy. Food safety is vitally important to maintaining good health.
The following key tips are the golden rules for keeping food safe:
Keep it cold
Keep it clean
Keep it hot
Check the label