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New and replacement bins
Damaged or stolen bins
If you need to report a damaged or stolen bin, please contact the Waste Hotline on 1300 551 659, Monday–Friday, 8am–5pm or download our free 'Waste Info' app, which includes a personalised collection calendar, notification reminders, reporting for missed services or damaged bins, and more.
Residential charges and new bins
A Waste Management Charge of $460.00 will be levied on all domestic residential properties, entitling each property to the following services:
- Weekly collection of 120L of general waste
- Fortnightly collection of 240L of co-mingled recyclables
- Fortnightly collection of 240L of garden organics
- Two domestic bulk household collection services per year.
Additional service charges
Upon application, a Waste Management Charge (depending on type of service) will be levied on all domestic properties and will be issued to property owners who apply in writing to Council for any additional bins. Each application for an additional service will be considered separately by Council's Coordinator Resource Recovery and Waste Management, and upon approval each property will be entitled to a weekly/fortnightly collection of the bins issued under application. These properties will be levied with one or more of the following charges, depending on the bin type(s) applied for, pro rata:
| Residential Services Available | Cost per service | |
| Residential Standard | 1 x 120L Waste + 1 x 240L Recycling + 1 x 240L Garden Organics Bin | $460.00 / year |
| Residential Large | 1 x 240L Waste + 1 x 240L Recycling + 1 x 240L Garden Organics Bin | $749.00 / year |
| Residential Large ECO | 1 x 240L Waste + 2 x 240L Recycling + 1 x 240L Garden Organics Bin | $797.00 / year |
| Residential Extra Recycling | 1 x additional 240L Recycling Bin (fortnightly) | $57.00 / year |
| Residential Extra Garden Organics | 1 x additional 240L Garden Organics Bin (fortnightly) | $62.00 / year |
| Residential MUD Extra Recycling 240L | 1 x additional 240L Recycling (weekly) for multi-unit dwellings | $114.00 / year |
| Residential MUD Extra Recycling 660L | 1 x additional 660L Recycling (weekly) for multi-unit dwellings | $324.00 / year |
| Residential MUD Extra Recycling 1100L | 1 x additional 1100L Recycling (weekly) for multi-unit dwellings | $448.00 / year |
| Residential MUD Additional 660L | 1 x additional 660L Waste (weekly) + 1 x additional 660L Recycling (weekly) for multi-unit dwellings | $1,532.00 / year |
| Residential MUD Additional 1100L | 1 x additional 1100L Waste (weekly) + 1 x additional 1100L Recycling (weekly) for multi-unit dwellings | $2,392.00 / year |
| Waste Management Fee (Vacant Block) | Admin Fee | $117.00 / year |
Boarding House Waste Charges
| Boarding House Residential Waste Charge - First 2 Residential Units/Rooms | $460.00 / year |
| Boarding House Residential Waste Charge - For Each Additional Residential Unit/Room | $200.00 / year |
Application Forms for New/Change of Waste Service
Commercial and non-rateable properties charges
Application Forms for New/Change of Waste Service
- Commercial Properties New/Change of Waste Service
- Non-Rateable Properties New/Change of Waste Service
Upon application a Waste Management Charge will be levied on all commercial (business) properties to collect the domestic portion of waste from these properties. The service for Commercial properties is optional, and owners/occupiers may utilise either Council's domestic waste collection service or a private collection contractor. Council's service entitles each property to a weekly collection of waste and fortnightly collection of recycling issued under application. These premises will be levied with one or more of the following charges, depending on the bin type(s) applied for, pro rata:
| Commercial Services Available | Cost per service | |
| Commercial Standard | 1 x 120L Waste + 1 x 240L Recycling | $592.50 / year |
| Commercial Large | 1 x 240L Waste + 1 x 240L Recycling | $1,090.00 / year |
| Commercial Large ECO | 1 x 240L Waste + 2 x 240L Recycling | $1,174.50 / year |
| Commercial 660L | 1 x 660L Waste + 1 X 660L Recycling | $1,648.50 / year |
| Commercial 1100L | 1 x 1100L Waste + 1 x 1100L Recycling | $2,598.00 / year |
| Commercial Waste Extra | 1 x 240L Waste Bin (weekly) | $1,072.00 / year |
| Commercial Recycling Extra 240L | 1 x Extra 240L Recycling Bin (fortnightly) | $163.00 / year |
| Commercial Recycling Extra 660L | 1 x 660L Recycling Bin (fortnightly) | $432.00 / year |
| Commercial Recycling Extra 1100L | 1 x 1100L Recycling Bin (fortnightly) | $598.00 / year |
| Commercial Garden Extra | 1 x 240L Garden Organics Bin (fortnightly) | $183.00 / year |
Non-rateable properties
Upon application Council may provide non-rateable properties (including non-profit and/or community organisations) with a domestic waste service at rates identical to the Commercial premises waste collection service listed above.
Non-rateable charges will apply to churches and community organisations, charities, child-care centres, schools and all non-profit organisations:
| Non-Rateable Services available | Cost per service | |
| Non-Rateable Standard | 1 x 120L Waste + 1 x 240L Recycling + 1 x 240L (optional) Garden Organics Bin | $592.50 / year |
| Non-Rateable Large | 1 x 240L Waste + 1 x 240L Recycling + 1 x 240L (optional) Garden Organics Bin | $1,090.00 / year |
| Non-Rateable Large ECO | 1 x 240L Waste + 2 x 240L Recycling + 1 x 240L (optional) Garden Organics Bin | $1,174.50 / year |
| Non-Rateable 660L | 1 x 660L Waste + 1 x 660L Recycling + 1 x 240L Garden Organics Bin | $1,648.50 / year |
| Non-Rateable 1100L | 1 x 1100L Waste + 1 x 1100L Recycling + 1 x 240L Garden Organics Bin | $2,598.00 / year |
| Non-Rateable Extra Waste | 1 x 240L Waste Bin (weekly) | $1,072.00 / year |
| Non-Rateable Extra Recycling | 1 x 240L Recycling Bin (fortnightly) | $163.00 / year |
| Non-Rateable Extra Recycling 660L | 1 x 660L Recycling Bin (fortnightly) | $432.00 / year |
| Non-Rateable Extra Recycling 1100L | 1 x 1100L Recycling Bin (fortnightly) | $598.00 / year |
| Non-Rateable Extra Garden Organics | 1 x 240L Garden Organics Bin (fortnightly) | $183.00 / year |
Other services
Vacant residential lots
Vacant land will be levied at $117.00 per annum, being approximately 25% of the Domestic Waste Management Charge for domestic residential properties.
The same administration fee of $117.00 is applied to unhabitable properties under construction. Residents about to demolish and rebuild their property can apply to have their waste service temporarily suspended and bins removed by filling in the residential waste service form.
Special circumstances
In instances where Council's General Manager is satisfied that special assistance is required, often in the case of hardship, the elderly, or in cases of disability, the General Manager may provide one or more of the following services free of charge for a specified period:
- Additional waste bin
- Additional recycling bin
- Additional garden organics bin.
Applications for special assistance should be made to council@canadabay.nsw.gov.au